Shipping Policy

Where we ship

Zaparoo ships within the United States only. We're not set up for international orders yet.

How long it takes

Processing: 1–3 business days from when you order. Orders placed on a weekend or holiday start processing the next business day.

Delivery: 7–15 business days after processing.

Our products ship from overseas fulfilment partners. That's why delivery takes longer than a domestic warehouse would — and it's also why the prices are what they are. We'd rather tell you that before you buy than surprise you after.

Shipping rates

Option	Cost
Standard	$8.00
Standard on orders over $70	Free
Express	$15.00

Rates are calculated at checkout before you pay.

Tracking your order

You'll get a confirmation email straight after ordering, then a second email with a tracking number once your parcel ships. Tracking can take three to five business days to start updating after you receive it — that's normal, and it doesn't mean the parcel is lost.

Delays

Customs, weather, and carrier backlogs can all add time. If your order hasn't arrived 20 business days after you received the tracking email, email support@getzaparoo.shop and we'll chase it or replace it.

Wrong address

Please double-check your address at checkout. If it's wrong, email us within 24 hours and we'll fix it before the order ships. Once a parcel has shipped we can't redirect it, and anything returned to sender because of an incorrect address can be reshipped at your cost.

Lost or stolen parcels

If tracking shows delivered but you don't have the parcel, check with your neighbours and household first, then email us within seven days. We'll open a claim with the carrier and sort it out with you.

Questions

support@getzaparoo.shop — one business day, Monday to Friday.