Return Policy
We want you to be happy with what you bought. If you're not, here's exactly how returns work — no small print, no restocking fees.
30-day returns
You can return most items within 30 days of delivery for a refund. The item needs to come back in the condition you received it, with its accessories and original packaging.
How to start a return
Email support@getzaparoo.shop with your order number and a line about why you're returning it. We'll reply within one business day with the return address and instructions.
Please don't post anything back before you hear from us — a parcel sent to the wrong address can't be tracked or refunded.
Who pays return postage
For change-of-mind returns, you cover return postage. Use a tracked service if you can: we can't refund a parcel that never arrives.
Faulty, damaged, or wrong items
If something turns up broken, defective, or simply isn't what you ordered, we cover all of it. Email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund you in full, including any shipping you paid. In most cases you won't need to post anything back.
Refunds
Once your return arrives we check it and issue the refund within three business days, back to your original payment method. Your bank usually takes another three to ten business days to show it. Original shipping charges aren't refunded on change-of-mind returns.
Cancelling an order
You can cancel free of charge any time before your order ships — normally a one-to-three business day window. Email us as soon as you can and we'll stop it.
What we can't accept
- Items returned more than 30 days after delivery
- Items missing parts or packaging, or damaged after they reached you
- Items marked final sale at the time of purchase
Still have a question?
Email support@getzaparoo.shop. We answer within one business day, Monday to Friday.